Terms & Conditions

1. Definitions
‘Platform’ means our website, dashboard and related services;
‘Student’ means a registered or prospective user;
‘Accommodation Operator’ means a provider with whom we have a commercial relationship;
‘Booking’ means a reservation facilitated through the Platform;
‘Cashback’, ‘Buy/Sell Tenancy’ and ‘Internship Programme’ are governed by their respective policies.

2. About our services
Accom by Emlen is an accommodation consultancy and technology platform. We assist students in finding accommodation, facilitate bookings, operate a tenancy marketplace, run international internship programmes, bring exclusive brand offers. We are not an accommodation provider, landlord or property manager.

3. Eligibility
You must be legally capable of entering into contracts and provide accurate information. Additional eligibility requirements may apply to certain services.

4. Student accounts
You are responsible for safeguarding your account credentials and all activity under your account. Notify us immediately of any unauthorised access. We may suspend or remove accounts where required for security, fraud prevention or breach of these Terms.

5. Accommodation Operators
Accommodation Operators remain solely responsible for their properties, pricing, availability, tenancy terms, facilities, descriptions and photographs. Accom by Emlen may conduct reasonable due diligence before listing operators but does not guarantee accommodation quality, suitability or operator performance.

6. Accommodation Details & Pricing
Prices, room availability, photographs, amenities, offers and promotions may change at any time before booking confirmation. Information is provided by Accommodation Operators and, although we take reasonable care, we cannot guarantee that all information will always remain accurate or current. Students are responsible for reviewing tenancy agreements, cancellation terms and operator policies before confirming a booking.

7. Accommodation Consultation & Booking
Accom by Emlen provides accommodation consultation services to help students identify suitable accommodation based on the information they provide, including their preferences, budget, location and other requirements. Our recommendations are provided in good faith using information available at the time of consultation and should not be interpreted as legal, financial or immigration advice. Students remain responsible for independently reviewing the accommodation, tenancy agreement and Accommodation Operator’s terms before making a booking.

Students pay accommodation deposits, rent and all other charges directly to the Accommodation Operator or its authorised payment provider. Accom by Emlen does not receive, process or hold accommodation payments on behalf of Accommodation Operators. A booking request submitted through Accom by Emlen does not constitute a confirmed booking and remains subject to the Accommodation Operator’s acceptance, availability and policies.

8. Price Match Guarantee

If you find a lower price, we will match it!

That’s correct, we want you to enjoy the best deals so if you find a price that’s better than ours on any other student housing marketplace, we’ll match it! Here’s what you have to keep in mind.

• The property must be the same.
•  The room type must be the same.
• Tenancy length should be the same.
• Group size should be the same, in case of group bookings and offers.
• In the case of referral offers, the number of referrals should be the same.
• Offers and rates directly offered by the accommodation and not a student housing marketplace will not be matched.
• The property and room type needs to be listed on the University Living platform.
• We cannot match the price after you have already completed the booking process with us.

Simply send us the link of the price you’ve found and allow us a few days to verify it. We will get in touch with you on your registered contact number and email address. Make sure to do this before you make any bookings with us.

9. Cancellations & Support
Cancellation, refund and tenancy matters are determined by the Accommodation Operator. We may assist in communications but cannot override operator decisions.

10. Cashback
Cashback is governed by the Cashback Policy.

11. Buy/Sell Tenancy
We only provide an introduction platform and do not verify or guarantee tenancy transfers. This is governed by the Buy/Sell Tenancy Policy.

12. International Internship Programme
Governed by the Internship Policy.

13. Website Availability
We may modify, suspend, discontinue or restrict access to any part of the Platform at any time without prior notice. We do not guarantee uninterrupted availability.

14. User Responsibilities
You must provide accurate information, comply with applicable laws, refrain from fraudulent activity, fake bookings, fake referrals, duplicate accounts, impersonation, misuse of promotions, uploading unlawful content or infringing intellectual property.

15. Communications
We may contact you regarding bookings, accounts, internships, cashback, price match claims and requested services by email, telephone or WhatsApp. Marketing communications are sent only where permitted and may be opted out of.

16. Third-Party Services
Our Platform may integrate third-party services such as Google Sign-In, payment providers, messaging services, maps and analytics. We are not responsible for the availability, content or security of third-party services.

17. External Links
Links to third-party websites are provided for convenience only and do not imply endorsement.

18. Intellectual Property
All content, trademarks, branding, graphics and software belong to or are licensed to EMLEN ENTERPRISES PRIVATE LIMITED.

19. User Content
You remain responsible for content you submit. You grant us a non-exclusive licence to use it to operate, improve and promote our services.

20. Fraud & Enforcement
We may investigate fraud, recover promotional benefits obtained improperly, suspend accounts, remove listings and report unlawful conduct to operators or authorities where appropriate.

21. Suspension & Termination
We may suspend or terminate accounts for breach of these Terms or misuse of the Platform.

22. Disclaimer
We act solely as a consultancy and facilitation platform. We do not guarantee accommodation availability, operator decisions, tenancy transfers, internship selection, uninterrupted service or the outcome of any booking enquiry.

23. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses arising from use of the Platform or third-party services. Nothing excludes liability that cannot legally be excluded.

24. Governing Law
These Terms are governed by the laws of India and disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

25. Electronic Acceptance
Creating an account, clicking to accept these Terms or continuing to use the Platform constitutes electronic acceptance of these Terms.

26. Severability
If any provision is held invalid, the remaining provisions remain in effect.

27. Entire Agreement
These Terms together with the Privacy Policy, Cashback Policy, Buy/Sell Tenancy Policy and Internship Policy constitute the entire agreement between you and Accom by Emlen regarding the Platform.

28. Assignment
We may assign or transfer our rights and obligations in connection with a merger, acquisition or business restructuring.

29. Reservation of Rights
Failure to enforce any provision shall not constitute a waiver of that provision or any other rights.

30. Contact Us
General Support & Legal: support@accombyemlen.com
Bookings: booking@accombyemlen.com
Internships: internship@accombyemlen.com