Privacy Policy
This Privacy Policy explains how Accom by Emlen, the trading name of EMLEN ENTERPRISES PRIVATE LIMITED, collects, uses, stores, shares and protects your personal information when you use our website, student dashboard and related services.
1. Who We Are
Accom by Emlen provides accommodation consultation, booking assistance, cashback programmes, Buy/Sell Tenancy services, internship opportunities and other student-focused services.
2. Information We Collect
Depending on how you use our Platform, we may collect:
- Name, email address and password.
- Mobile number, nationality, university, course, study level and expected graduation date.
- Accommodation preferences, enquiries and booking information.
- Internship applications, CVs and related information.
- Cashback, referral and bank details where required for reward payments.
- Buy/Sell Tenancy listing information.
- Communications sent by email, telephone, WhatsApp or other channels.
- Technical information including IP address, browser type, device information, cookies and website usage data.
We only collect personal information that is reasonably necessary to provide our services.
3. How We Use Your Information
We use your information to:
- Create and manage your account.
- Provide accommodation consultation and booking assistance.
- Connect you with accommodation operators.
- Verify cashback and referral eligibility.
- Process internship applications.
- Publish Buy/Sell Tenancy listings.
- Respond to enquiries and provide customer support.
- Send transactional communications relating to your account or bookings.
- Send marketing communications where permitted.
- Improve our Platform, services and user experience.
- Prevent fraud, misuse and security threats.
- Comply with legal and regulatory obligations.
4. Lawful Basis for Processing
Where required by applicable data protection laws, we process personal information because:
- it is necessary to provide the services you request;
- you have given your consent;
- it is necessary to comply with legal obligations; or
- it is necessary for our legitimate business interests, provided these do not override your rights and freedoms.
You may withdraw your consent for marketing communications at any time.
5. Marketing Communications
You may receive newsletters, accommodation offers, internship opportunities, cashback campaigns and promotional updates.
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us. Transactional emails relating to your account, bookings or services may still be sent where necessary.
6. Sharing Your Information
We may share your information with:
- accommodation operators to process booking enquiries;
- payment, cashback and banking service providers where applicable;
- cloud hosting, analytics, communication and technology providers;
- professional advisers and auditors;
- government authorities or law enforcement where required by law.
We do not sell your personal information.
All third-party providers are expected to protect personal information in accordance with applicable data protection laws.
7. Third-Party Services
Our Platform may use third-party services including:
- Google Analytics
- Meta Pixel
- Google Sign-In (where available)
These providers process information according to their own privacy policies.
8. Cookie Policy
What Are Cookies
Cookies are small text files placed on your device when you visit our Platform. They help the website function properly, remember your preferences, analyse website performance and improve your overall experience.
Types of Cookies We Use
- Essential Cookies
These cookies are necessary for the operation of our Platform. They enable core features such as account login, security, session management and website functionality. The Platform cannot function properly without these cookies. - Functional Cookies
These cookies remember your preferences, such as language settings, login information and other personalised features, to provide a better user experience. - Analytics Cookies
We use analytics tools, such as Google Analytics, to understand how visitors use our Platform. These cookies help us measure website performance, identify areas for improvement and improve our services. The information collected is generally aggregated and does not directly identify you. - Marketing Cookies
With your consent where required, we may use marketing technologies such as the Meta Pixel and similar tools to measure advertising performance, understand user engagement and display more relevant advertisements across supported platforms. - Third-Party Cookies
Some cookies are placed by trusted third-party service providers that support our Platform, including analytics, advertising, authentication and website functionality. These providers process information in accordance with their own privacy policies. - Managing Cookies
Most web browsers allow you to control, block or delete cookies through your browser settings. You may also withdraw or change your cookie preferences using our cookie banner or preference centre where available.
Please note that disabling certain cookies may affect the functionality and performance of some parts of our Platform.
9. International Data Transfers
Some of our service providers may process personal information outside your country of residence. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.
10. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and protect our legitimate interests.
Certain booking, cashback, financial, internship and tenancy records may be retained after account deletion where legally required or reasonably necessary.
11. Account Deletion
You may request deletion of your account by contacting support@accombyemlen.com from your registered email address.
We may verify your identity before processing the request.
Deleting your account does not automatically cancel accommodation bookings, internships, cashback verification or other existing contractual obligations.
12. Security
We implement reasonable technical and organisational measures designed to protect personal information, including secure hosting, restricted access controls and encrypted data transmission where appropriate.
While we take appropriate security measures, no online system can guarantee absolute security.
13. Your Privacy Rights
Subject to applicable law, you may have the right to:
- access your personal information;
- request correction of inaccurate information;
- request deletion of your personal information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent; and
- request a copy of personal information you have provided to us where applicable.
We will respond to privacy requests in accordance with applicable law.
14. Children’s Privacy
Our services are intended for users aged 18 years or older.
We do not knowingly collect personal information from children.
15. Policy Updates
We may update this Privacy Policy from time to time.
The latest version will always be published on our Platform, and continued use of our services after changes are published constitutes acceptance of the updated policy where permitted by law.
16. Contact Us
General Support & Privacy Requests >>> support@accombyemlen.com
Accommodation Bookings >>> booking@accombyemlen.com
Internships >>> internship@accombyemlen.com
If you believe we have not handled your personal information appropriately, please contact us first so we can investigate and resolve your concern. If you remain dissatisfied, you may have the right to lodge a complaint with the relevant data protection authority applicable to your location.
Last updated: 11/06/2026
