Cashback Policy
Concerned about your cashback? You shouldn’t be, we keep everything transparent.
This Cashback Policy forms part of the Terms & Conditions of Accom by Emlen and explains how cashback, referral rewards and promotional incentives are administered.
This policy applies to all cashback, referral rewards and promotional incentives offered by Accom by Emlen. Participation in any promotion constitutes acceptance of this policy.
Types of cashback/rewards we may offer:
- Sign-up or profile completion cashback
- Booking cashback
- Group booking or Referral cashback
- Other promotional cashback campaigns announced from time to time.
Reward amounts, eligibility and campaign duration may change or be withdrawn without prior notice unless otherwise stated.
Sign-up Cashback
Sign-up or profile completion cashback is a promotional incentives. The value may vary time to time and upon coupon code.
Sign-up cashback:
- cannot be withdrawn on its own;
- will only be redeemed together with the booking cashback of your first booking of more than 35 weeks; and
- only 50% of the sign-up reward will be redeemed with your first booking, subject to the applicable promotion.
Booking Cashback
Booking cashback may be available for eligible accommodation bookings completed through Accom by Emlen after consultation.
To qualify:
- the booking must be facilitated through Accom by Emlen;
- the student must successfully move into the accommodation;
- the student must remain in the accommodation for at least three (3) months unless a different campaign specifies otherwise;
- all required verification must be completed.
Group Booking Cashback or Referral Rewards
Group booking cashback & Referral rewards are available where an eligible student refers another student.
The referred student should identify the referrer using the method specified by Accom by Emlen (such as the referrer’s registered email address used for sign up profile completion).
Group booking cashback & Referral rewards:
- are subject to verification;
- are always paid to the referrer;
- are only available where the referred student completes an eligible booking and satisfies the applicable conditions;
- are limited to one eligible referrer per booking.
Payment Timeline
Eligible cashback, referral rewards, signup rewards, group discounts and other promotional incentives are generally processed within ninety (90) days after the applicable eligibility requirements have been met. We normally verify eligibility within sixty (60) days, including confirmation with the relevant accommodation operator or programme where required, and process approved payments within the following thirty (30) days.
In exceptional circumstances, including delays in receiving verification from third parties, suspected fraud, incomplete information or other circumstances beyond our reasonable control, processing may take longer. Where reasonably practicable, we will keep affected users informed. Promotional campaigns may specify different timelines.
Verification
Before approving any cashback or reward, we may verify:
- booking details;
- move-in status;
- referral information;
- identity;
- account information; and
- any other information reasonably required to confirm eligibility.
Cashback & rewards payment
All cashback & rewards will be paid to the bank details updated in your profile in the Bank Details section.
You can give Indian or international bank account details to receive from us.
When Cashback & Rewards will not be paid?
Cashback or referral rewards will not be paid where:
- the booking was not completed through Accom by Emlen;
- the booking is cancelled before move-in;
- the student does not move into the accommodation successfully;
- the student leaves the accommodation within three (3) months;
- false, misleading or incomplete information is provided;
- fraud or abuse is suspected;
- duplicate accounts or manipulated referrals are used;
- the promotion’s eligibility requirements are not satisfied.
Fraud & Abuse
We may withhold, cancel or recover cashback where rewards have been obtained through fraud, multiple accounts, fake referrals, manipulated bookings or any attempt to unfairly obtain promotional benefits. Accounts may also be suspended or permanently restricted.
Changes to Cashback, Rewards, & Promotions
Cashback campaigns are promotional offers and may be modified, suspended or withdrawn at any time. Changes will not normally affect rewards that have already been approved unless fraud or policy breaches are identified.
Accom by Emlen reserves the right to determine eligibility after reasonable verification. Decisions regarding cashback approval, fraud prevention and promotional interpretation shall be final, acting reasonably and in accordance with this policy.
support@accombyemlen.com
